Simmons Bilt Returns Policy
Simmons Bilt Custom leather jackets T&C's
Simmons Bilt offer a full bespoke service on all our leather jackets but please keep in mind each jacket is individually handcrafted by one of our specialist artisans and leather is a natural product and can stretch during production, so whilst every effort is made to construct your jacket to your exact specifications there is a possibility there may be margin of millimeters between your given measurements and the finished product.
We will accept a return of a custom jacket if it is shown to have a defect, (natural characteristics in the leather are not classed as defects), there has been a production error or there is an unacceptable margin between the measurements provided against the finished garment measurements. (We would typically take the view that 14mmis acceptable given the traditional production techniques we employ and the raw materials used although all queries will be reviewed individually)
Note on Standard fit Jacket orders.
We ask for your measurements as only a guide for us to determine the closest fit for you from our sizing, we DO NOT use these measurements to adjust the pattern to custom fit the jacket for you. We can custom fit but this will incur additional charges and we would quote a price once all details have been received.
Custom jackets will incur and extra charge for pattern work, additional raw material and labour costs. Price will be quoted prior to production.
Question. What is considered a custom jacket?
Answer. Anything that is not standard Simmons Bilt. This includes:
Change of standard measurements eg. body length, sleeve length.
Change of pocket configuration.
Non standard linings, zippers and buckles
Where incorrect measurements have been provided we are unable to accept returns. Where non-standard style requests have been made (extra pockets, pocket configuration, linings etc.) we are unable to accept returns.
However, where possible we will do our utmost to alter any custom issues that may arise so you are happy with your purchase. (Full quotation provided before any work is carried out).
Jacket trade ins
We may in some circumstances be able to offer a trade in value of your used jacket against a new purchase.
Should we offer you a trade in on your used jacket it can only be used against a new and full priced item and NOT towards an item that is on offer, discounted or on the outlet section.
Any trade in offer is only valid for 7 days and must be accepted within this time.
All decisions are final and at the companies descretion.
It is the customers responsibility to provide the correct measurements, NO RETURNS WILL BE ACCEPTED FOR REFUND OR EXCHANGE FOR INCORRECT MEASUREMENTS SUPPLIED.
All belts are custom made and once approved by the customer are non returnable
Standard Simmons Bilt jackets are accepted for refund or exchange within 21 days of shipping date provided they are unworn and returned with all tags and in the condition they were received. Items with any sign of wear or tobacco smoke, perfume etc will be deemed as worn and not accepted as a return for refund or exchange.
Any issues with custom made jackets must be reported to us within 21days of shipping date.
Simmons Bilt are not liable for any return postages resulting from a customer supplying incorrect information or ordering the wrong size.
Simmons Bilt are unable to refund any postage costs for any of our Outlet jackets.
Jackets appear on our outlet section for a variety of reasons such as they may be pre production samples, prototypes, show samples, trade ins, custom made returns or they may have a defect. These jacket particulars are usually detailed under the description but please feel free to ask any questions before ordering.
We do offer a 7 day returns policy on outlet jackets provided they have NOT been altered in any way at the request of the customer prior to shipping and are received in the same condition as sent with all tags and packaging intact.
If you wish to return an outlet jacket then please notify us within 7 days of receipt and we will issue a Returns form. Return requests after the 7 day period are at the companies descretion and all decisions are final.
All returns have to be authorised, once this has been approved please fill out the supplied returns form with all contact details and the reason for the return.
RETURNS WILL NOT BE ACCEPTED WITHOUT AN AUTHORISED RETURNS FORM.
Please mark clearly on the outside of the parcel " Returned Goods" or taxes and duties may be applied that have already been paid.
Refunds and exchanges will only be processed once the item has been received at our premises, please allow 7 days.
It is the customers responsibility to ensure we receive the returned item. We suggest insuring the item you are returning as it is your property until we have received it into our premises.
We are happy to advise on any custom requirements or Outlet jacket questions you may have so if you are unsure please feel free to contact us with any queries.