Terms & Conditions of Sale
This Agreement is entered into between the Customer identified on the order confirmation and Alexander Leather Company Ltd.
1. Orders & Dispatch
Once you have placed an order, you will receive an automated email acknowledgment with a personal order number. Please refer to this number in any correspondence regarding the order.
Items in stock will be dispatched immediately. Items made to order will normally be dispatched within two weeks. This can change depending on how busy we are but we aim to ship all orders as soon as possible.
All shipments are sent via Parcelforce. The UK is a next day delivery service. Europe has a 2-5 day delivery service and outside Europe has a 4-9 day delivery service. This will vary depending on the country in which you reside.
Please note for customers outside the EU: ALEXANDER LEATHERS ARE NOT LIABLE FOR ANY CUSTOMS DUTIES ON ANY PARCELS. You may have to pay import duties on parcels – we are not liable for these charges and they are subject to the laws of the importing country.
2. Prices & Payments
The price is shown on each item that you order and does not include postage. Once you place your order and enter your Country of residence, the appropriate price of postage to your Country will then be added to the total of your order.
If for any reason, you are not satisfied with your order, you can return it for a full refund or exchange except for custom size or style jackets
ALL RETURNS MUST HAVE AN AUTHORISED RETURNS FORM ENCLOSED OR IT WILL NOT BE ACCEPTED.
For full returns policy please click
ALL NON STANDARD SIZE AND CUSTOM MADE JACKETS ARE NOT RETURNABLE.
All Belts are custom made and once approved by the customer are non returable.
Please note that the jacket colours may vary slightly in colour from what is shown on the website, due to screen monitor and browser settings.
LEATHER IS A NATURAL PRODUCT SO COLOURS MAY VARY. Please ask us for a small leather sample which we are happy to send before you order.
The Customer agrees to indemnify and hold harmless Alexander Leather Company Ltd from any all loss, cost, damages or expenses (including legal fees) on account of any and all manner of claims, arising out of your use of this site.
Customer details will not be passed onto any third parties and are used only in accordance with the Data Protection Act.
Alexander Leathers is a secure website. ALL PERSONAL & CREDIT CARD INFORMATION ARE PROTECTED BY SSL TECHNOLOGY
7. Consumer Rights
None of the above Terms & Conditions affects your statutory consumer rights.
Lifetime guarantee on leather and stitching under normal wear and tear conditions and one year zipper guarantee
We reserve the right to cancel any order placed prior to production.